Advanced Project Quality Management
Planning, Assurance, Control and Improvement
This course is also part of the Advanced Project Management Certification: The Kerzner Approach®
to Best Practices (APMC®) curriculum. For more information, see page 30.
In today’s environment, quality is the
responsibility of everyone. Project success is
no longer just the fulfillment of a project on
schedule, on budget and within the scope.
Projects aren’t successful unless the customer
needs are met at the highest level of quality and
at the lowest cost to the organization. Project
managers must know customer needs and
manage to them throughout the project life
cycle in order to gain acceptance.
This course provides an interactive, hands-on environment for participants to practice
identification of critical quality requirements
(Quality Planning), fulfillment of those
requirements through well designed processes
(Quality Assurance) and statistical awareness of
technical specifications of project deliverables
(Quality Control).
Prerequisites
A good working knowledge of project
management, as well as some experience
managing projects
Course Level
Intermediate/Advanced
Who Should Attend
If your role is to gain customer acceptance at
project completion, this course is an absolute
must. It will help you identify, plan, monitor
and control high-quality outcomes and the
processes that support project management
initiatives.
Project and program managers, managers of
project managers and executives who must
ensure that all customer needs are met at the
lowest possible cost will find this course to be
exactly what they need.
Performance Focus
Capturing the critical-to-quality requirements
through the Voice of the Customer
Planning the processes to deliver
requirements at lowest possible cost
Monitoring and controlling key outputs ( Ys)
and inputs (Xs)
Managing project progress and process
through data (management by fact)
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What You Will Learn
You’ll learn how to:
Identify and validate customer needs and
prioritize requirements
Document and standardize key project
management processes
Collect accurate and useful project data
Improve and error-proof project processes
and deliverables
Identify variation and take appropriate steps
to reduce the variation causing defects
Set up and monitor control charts on key
project measures
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Course Overview
Getting Started
Introductions
Course structure
Course goals and objectives
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Foundation Concepts
Quality defined: financial focus
Quality management
Process management
Cost of quality
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Quality Planning
The project manager’s role in planning
Voice of the Customer
Data collection: data types
Measurement of system accuracy:
operational definitions
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Quality Assurance
Process management: flow charts
Process analysis
Value-Added Analysis
Error-proofing (Poka-Yoke)
Failure mode and effect analysis
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Quality Control
The concept of variation: common and
special causes
Tracking key measurements: control charts
Root cause analysis
Descriptive statistics
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Summary
What did we learn, and how can we
implement this in our work environments?
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Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your
company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at
one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information.
VIRTUAL CLASSROOM: Dynamic and fully interactive, a live, online version of this course is led by an instructor and conducted in real time.
#8809 / Four 3-hour sessions
CEU Credits: 1.2 / PDU Credits: 12
Price: USD 850
TRADITIONAL CLASSROOM: Engage with our instructors and a diverse group of peers in a Traditional Classroom version of this course.
#8009 / 2 Days
CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16
Price: USD 1295
ON-DEMAND LEARNING: Set your own pace
with a recorded online version of this course
and log on when and where you learn best.
#PA8809 / Four 3-hour sessions
CEU Credits: 1.2 / PDU Credits: 12
Price: USD 850
