The Project Management Office
A Building Block for Achieving and Managing PM Effectiveness
This course is also part of the Advanced Project Management Certification: The Kerzner Approach®
to Best Practices (APMC®) curriculum. For more information, see page 30.
This course addresses the complex issues of
how to integrate a Project Management Office
(PMO) into the organization while avoiding
bureaucracy, turf wars and other resistance to a
disciplined and flexible PM process throughout
the enterprise. Working with our experts, you
will assess the needs of your organization for a
PMO, be ready to design the kind of PMO that
will be most effective for you and define the
path to PM maturity and competency.
Issues addressed include: multiple levels of
PMOs, project autonomy, the methodology role
of the PMO and whether the PMO should be
the “home” of project managers or an enabling
organization that supports project excellence
and portfolio management.
Prerequisites
A good working knowledge of project
management, as well as some experience
managing projects
Course Level
Intermediate/Advanced
Who Should Attend
The course is designed for senior PM
practitioners, PMO staff, managers of PMs and
others who want to know what a good PMO is
and how to build and maintain one.
Performance Focus
The goal of this course is to equip you with the
necessary knowledge and skills to establish,
improve and work with a PMO that will be the
catalyst for enterprise project management
excellence.
What You Will Learn
You’ll learn how to:
Describe why it is advantageous for an
organization to have a PMO
Differentiate between different views of
project success and the role of the PMO
as a facilitator to assure success for all
stakeholders
Recognize that the PMO can operate on a
continuum from providing specific functions
that support individual projects to being
responsible for the results of all of the
enterprise’s projects
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Describe the importance of periodic
evaluations of projects and other Enterprise
Project Management (EPM) processes
(e.g., portfolio management) to provide an
objective view of maturity and performance
Describe project management maturity,
metrics at maturity levels and the roles and
responsibilities of the PMO in a maturity
assessment
Describe the role of the PMO in performing
a competency analysis and developing and
using a competency model
Determine the steps needed to implement
a PMO and effectively position it within the
organization
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Course Overview
Getting Started
Introductions
Course structure
Course goals and objectives
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Foundation Concepts
Defining a PMO and EPM
The importance of a PMO
The desired organizational environment
Key characteristics of a PMO
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Project Success: Different Measures and
Views
Definition of project success
Client and team views of project success
Ways to quantify project success
Approaches to rate and evaluate the success
of the project at frequent and regular
intervals
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PMO Functions: Project-Focused and
Enterprise-Focused
Organization goals and their influence on
PMO functions
Different levels of coverage for the PMO in
the organization
Project- and enterprise-focused functions
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The PMO and Project Control, Audit and
Recovery
Establishing a control process to identify
troubled projects
Describing the PMO’s role in review, audit
and recovery
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Identifying troubled projects and
conducting a project audit
Supporting project recovery
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The PMO’s Role in Project Management
Competency Development
Definition of competency
The importance of competency in project
management
The PMO’s role in performing a competency
analysis
The PMO’s role in developing and using a
competency model
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Project Management Office: Maturity Levels
Definition of maturity and organizational/
enterprise project management
The PMO and maturity models
Metrics and key performance indicators
Role of the PMO in the maturity assessment
process
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The Ten-Step Implementation Process
Goals for the PMO
Commitment for a PMO
PMO functions, roles and responsibilities
Processes and tools to be provided by the
PMO
The PMO resource estimation process
The needed budget for the PMO
Staffing the PMO
Assimilating the PMO
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Summary
What did we learn, and how can we
implement this in our work environments?
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Want this course delivered onsite to your company or team? Enhance the class experi- ence by adding real-world simulation into the mix. Highly interactive and experiential, IIL’s imulation integrates proven learning theory with leading-edge computer technology and game-based simulation techniques to deliver lasting benefits. Read more about PM simulation on page 18. Incorporate Simulation into this Course
Take advantage of the flexibility, customization, focus and control that onsite training offers and let us tailor a course or program to align with your
company’s mission, values and unique business needs. We can deliver any course to your team or organization in a private format - at your location, at
one of our training sites or in a virtual setting. Email us at onsite@iil.com for a free consultation today or visit www.iil.com/onsite for more information.
VIRTUAL CLASSROOM: Dynamic and fully interactive, a live, online version of this course is led by an instructor and conducted in real time.
#8835 / Four 3-hour sessions
CEU Credits: 1.2 / PDU Credits: 12
Price: USD 850
TRADITIONAL CLASSROOM: Engage with our instructors and a diverse group of peers in a Traditional Classroom version of this course.
#8135 / 2 Days
CEU Credits: 1.4 / PDU Credits: 14 / CPE Credits: 16
Price: USD 1295
ON-DEMAND LEARNING: Set your own pace
with a recorded online version of this course
and log on when and where you learn best.
#PA8835 / Four 3-hour sessions
CEU Credits: 1.2 / PDU Credits: 12
Price: USD 850
