TRADITIONAL CLASSROOM: Engage with our
instructors and a diverse group of peers in a
Traditional Classroom version of this course .
VIRTUAL CLASSROOM: Dynamic and fully
interactive, a live, online version of this course is
led by an instructor and conducted in real time .
ON-DEMAND LEARNING: Set your own pace
with a recorded online version of this course
and log on when and where you learn best .
Customized Learning: We will tailor any course based on your company’s needs .
For a free consultation or quote please email Learning@iil.com or visit www.iil.com/onsite.
The goal of this course is to build your
analytical skills by providing you with
knowledge and tools to objectively evaluate a
given situation . You will then utilize these tools
to discover the root cause of a problem before
deciding upon a course of action .
In this course, you will learn the difference
between critical and analytical thinking . You
will compare different thinking styles, focusing
on the strengths and weaknesses of each . You
will also practice selecting the most effective
questions for a variety of different contexts
and thinking styles.
Who Should Attend
Anyone interested in improving the
effectiveness or his or her analytical skills.
• Describing the fundamentals of effective
critical and analytical thinking
• Applying proven root cause analysis
• Using analytical tools to discover the source
of an issue
What You Will Learn
You’ll learn how to:
• Analyze information using various types of
• Separate facts from perceptions before
making a decision
• Practice selecting and utilizing techniques in
• Course structure
• Course goals and objectives
• Exercise: What do you recommend?
• Exercise Debrief:
o Analyzing your approach
o Exploring different approaches
o Defining what “good” looks like
• Understanding the neuroscience behind
• Exercise: Challenges and Preferences
Critical Thinking Model
• Analytical versus critical thinking –
similarities and differences
• Critical thinking: the RED Model
o Recognize Assumptions
o Evaluate Arguments – different
perspectives (manager, peer, client,
o Draw conclusions – working with the
end in mind for different contexts
§ Implications and consequences
§ Impact Analysis: PPC – Pros /
Cons / Considerations
• Exercise: Putting it into Practice
• Exercise: Defining Different Types of
• Analytical thinking process
• Inquiry process – different categories of
• Exercise: Practicing the Inquiry Process
Root Cause Analysis
• Root Cause Analysis defined
• Exploring different toolsets:
• Exercise: Selecting and Using Techniques
• What did we learn, and how can we
implement this in our work environments?
Effective Analytical Skills
Getting to the Root Cause
#1090 / Two 3-hour sessions
CEU Credits: 0 . 6 / PDU Credits: 6
Price: USD 450
#8959/ 1 Day
CEU Credits: 0 .7/ PDU Credits: 7
Price: USD 495