TRADITIONAL CLASSROOM: Engage with our
instructors and a diverse group of peers in a
Traditional Classroom version of this course .
VIRTUAL CLASSROOM: Dynamic and fully
interactive, a live, online version of this course is
led by an instructor and conducted in real time .
ON-DEMAND LEARNING: Set your own pace
with a recorded online version of this course
and log on when and where you learn best .
Customized Learning: We will tailor any course based on your company’s needs .
For a free consultation or quote please email Learning@iil.com or visit www.iil.com/onsite.
This ITIL Awareness course is designed to
enable you to understand the overall structure
of ITIL . The course uses an example that follows
a business idea from inception to production .
Eligibility and Prerequisites
No previous knowledge of ITIL is required to
complete this course .
Who Should Attend
• Individuals at all levels in a company
(including Executive Management) who do
not require ITIL Foundation certification but
still require a fundamental understanding
of the ITIL framework and how it may be
used to improve the quality of IT Service
Management within an organization
• IT professionals that are working within an
organization that has incorporated, or will be
incorporating, the ITIL framework in order to
provide better IT services
• All other staff involved in delivering IT
services that use the ITIL methodology
• Understanding Service Management and the
importance of ITIL
• Integrating IT with business goals
• Understanding and utilizing the areas of:
- Service Operation
- Service Transition
- Service Design
- Service Strategy
• Implementing Continuous Service
What You Will Learn
You’ll learn how to:
• Demonstrate knowledge and understanding
of an internationally recognized, best practice
framework, that if correctly adopted and
adapted, will help the organization create a
more structured value-add IT infrastructure
in order to better meet the demands of its
customers’ business objectives
• Course structure
• Course goals and objectives
Service Management as a Practice
Continual Service Improvement, ITIL
Certification Path, ITIL Implementation
• What did we learn, and how can we
implement this in our work environments?
ITIL® Awareness Course
Key Principles for a Quality IT Infrastructure
#PM0143OD / Six 30-minute sessions
CEU Credits: 0 . 3 / PDU Credits: 3
Price: USD 250
IIL/University Price: USD 350
ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.